Q1: Are you a manufacturer or a trading company?
A1: We a professional manufacturer and exporter of different kinds of stone processing machinery, diamond tools, from quarry mining to stone processing factory working. Customized products and solutions are available to meet their satisfaction.
Q2: Can I put my logo on the product?/ Do you accept OEM/ODM?
A2: Sure. We can help to put your logo on products with minimum order quantity requirement.
Q3:What is the MOQ of order?
A3: 1 set.
Q4: How long will it take to produce the products if I place an order?
A4: For stocked products, it takes 1 day. order products according to the quantity of order ,it will take 15 to 31 days to finish the production.
Q5: Why the shipping cost is so high?
A5: trasportation fee is based on the quantity of your order, we will choose the most suitable shipping method for you. If you have shipping agent in China, we could send the goods to your agent directly.
Q6: What's the warranty time of machine?
A6: One year for main parts(free parts, not include the shipping cost).
Q7: Why should I purchase segments & blades from you?
A7: Our diamond tools are produced using the most advanced research, development and technology. Working with a diamond tools manufacturer, you will get full support on your business comparing to trading company or local distributors.
Q8: Can I visit your factory?
A8: you are more than welcome. we would like professionals in stone industry to inspect our factory, cooperation with us.
Q9: What is your terms of payment ?
A9: 30% T/T in advance, balance before shippment.