Q1: Are you a manufacturer or a trading company?
A1: We are a professional manufacturer and exporter of diverse stone processing machinery and diamond tools, from quarry mining to factory processing. Custom solutions available.
Q2: Can I put my logo on the product?/ Do you accept OEM/ODM?
A2: Sure. We can add your logo with a minimum order quantity.
Q3:What is the MOQ of order?
A3: 1 set.
Q4: How long will it take to produce the products if I place an order?
A4: Stocked products take 1 day. For others, 15-31 days based on order quantity.
Q5: Why the shipping cost is so high?
A5: Transportation fee depends on order quantity; we'll select the best shipping method. If you have a China-based agent, we can send goods to them directly.
Q6: What's the machine warranty period?
A6: One year for main parts (free parts, excluding shipping cost).
Q7: Why buy segments & blades from us?
A7: Our diamond tools feature advanced R&D and technology. Partnering with us guarantees full business support over trading companies or local distributors.
Q8: Can I visit your factory?
A8: You're welcome to inspect our factory. We encourage stone industry professionals to collaborate with us.
Q9: What are your payment terms?
A9: 30% T/T in advance, balance before shipment.